Help & FAQs

Questions asked by merchants:

How will CouponLiban®help businesses?

CouponLiban® helps businesses grow by connecting them with thousands of consumers. We provide an easy, risk-free solution to bring in new customers through our CouponLiban® Mobile App. When you partner with us you will acquire new customers and drive repeat visits and purchases.

As a merchant what is required from my side?

What is required from your side is to set an offer depending on your business needs, no volume or numbers required. You can choose a specific issue date and expiry date for your deal, it could be quantity, percentage, or amount discount.

You provide a special offer, we promote your offer, Customers use your offer, you gain new customers.

What is CouponLiban® Merchant App?

CouponLiban® Merchant app is an app that allows you to monitor various metrics regarding your campaign, such as the number of offer redemption up to date, customers’ deal reviews, total earnings, chat with customer, and more.

What sort of deals can I offer?

No limitations! If you have an extraordinary request, please contact us.

How do I get started with CouponLiban®?

To join our merchants’ network, you can visit the following this link.

Submit your information for consideration and we will contact you back.

What is the journey of the customer? Should they buy a certain membership to get access? And if yes, how much does it cost him?

As per customer, he will have 14 days as a free trial then will buy a suitable membership for his needs and please check our packages by visiting this link.

How will customers see my deals?

Customers will be able to see your deals via CouponLiban® App, CouponLiban® Website, and social media networks. Moreover, they will get a pop-up notification when being near your location (Geo-Fencing feature).

Do I need Wi-Fi for CouponLiban® Merchant App?

Yes, your business will have to make sure that the device is connected to the Internet.

Who do I contact if I faced a problem or have an issue or want more information?

You can call us on our phone number 01-278 038, or send us an email to info@couponliban.com and we will reply as soon as possible.

How will customers redeem their promotions?

We will provide you with a unique code, to use it in your redemption process.

Is there any cost on my side as a merchant, and what if I want to edit the deal or cancel it?

There is no cost at all! And if you decided to edit the deal or cancel it, you can do that through your own account.

Can I add restrictions to my offer?

You can add your deal with your own restrictions, but keep in mind, the fewer restrictions, the more customers that will redeem your offer.

What sets you apart from your competitors?

CouponLiban® takes seriously satisfying its members and going beyond their expectations.

By offering an extensive list of offer categories, local coverage, and best-in-class discounts. Consumers will find a broad range of brands along with local, small businesses right in their neighborhood.

Questions asked by customers:

How to benefit from CouponLiban® Offers?

As a customer you have to do the following steps:

1- Sign up

2- Fill in the required info

3- You will benefit from free 14 days’ trial (4 coupons only included)

4- After the end of your trial period, you can choose a suitable membership for your needs. Please check our packages by visiting this link.

How do I log in to my digital account once it is created?

1. Enter your email address and password.

2. Select “Sign in”.

What do I do if I can’t remember my password?

1. Select “Sign in” (from the upper right area of most pages).

2. Select “Forgot Your Password?”.

3. Enter your email address.

You will receive a password-reset email shortly. Follow the instructions in this email to reset your password within the hour.

How do I change my Account Settings?

1. Select “Sign in”.

2. Select “My Account”.

3. Select “Edit” under the settings you wish to change.

How can I pay for my membership?

There are two methods to pay, either by credit card, or cash by Libanpost delivery service.

How to redeem my offer?

All what you have to do is:

1- Connect to the internet

2- Select your coupon

3- The merchant will enter the redemption code on your app

4- Press redeem

Can I use a digital coupon more than once?

Redemption limits are indicated on each coupon.

How to cancel my membership and how I will be charged?

You have to cancel your membership from your CouponLiban® app account setting.

If you cancel within the first 30 days of your membership, we will gladly refund your membership fee. Cancellations that occur after the first 30 days will remain active until the next scheduled renewal (or billing) date.

What sets you apart from your competitors?

CouponLiban® takes seriously satisfying its members and going beyond their expectations.

By offering an extensive list of offer categories, local coverage, and best-in-class discounts. Consumers will find a broad range of brands along with local, small businesses right in their neighborhood.

Contact Us

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